How can CEOP help my child?

CEOP helps keep children and young people safe from sexual abuse and grooming online. We help thousands of children and young people every year, as well as their parents and carers who have been in a similar situation to you.

We are here to help and give you advice, and you can make a report directly to us if something has happened to your child online which has made either you or your child feel unsafe, scared or worried. This might be from someone they know in real life, or someone they have only ever met online.

If you make a report to us it will be read by one of our Child Protection Advisors who will get in contact with you on the phone number or email address that you give to us to talk about what you have reported, to make sure your child is safe and discuss what will happen next. Please try not to worry, your child has done nothing wrong and we will do all we can to help.

We will work together with you and lots of other professionals whose jobs are also to make sure you are safe, this includes other police agencies. If a crime has been committed we will work together and use our specialist skills to identify the person or people responsible and bring them into the criminal justice system.

If you're worried about your child being bullied online, or want to discuss a concern right now, you can call the NSPCC helpline for parents and professionals at any time on 0808 800 5000, or visit their website.

For more information relating to keeping your child safe online and supporting them if something has happened to them online, you can visit our Thinkuknow website for parents and carers.

We are here to help and give you advice, and you can make a report directly to us if you are worried about online sexual abuse or something has happened to your child online which has made either you or your child feel unsafe, scared or worried. This might be from someone they know in real life, or someone they have only ever met online.

If you make a report to CEOP about sexual abuse or grooming online it will be read by one of our Child Protection Advisors who will get in contact with you on the phone number or email address that you give to us to talk about what you have reported, to make sure your child is safe and discuss what will happen next. Please try not to worry, your child has done nothing wrong and we will do all we can to help. CEOP are unable to respond to reports about bullying, fake accounts or account hacking.

We will work together with you and lots of other professionals whose jobs are also to make sure your child is safe, this includes other police agencies. If a crime has been committed we will work together and use our specialist skills to identify the person or people responsible and bring them into the criminal justice system.

Unfortunately, CEOP will not respond to reports about bullying. If you're worried about your child being bullied online, or want to discuss a concern right now, you can call the NSPCC helpline for parents and professionals at any time on 0808 800 5000, or visit their website.

For more information relating to keeping your child safe online and supporting them if something has happened to them online, you can visit our CEOP Education website for parents and carers.

What can I expect from CEOP Child Protection Advisors?

A CEOP Child Protection Advisor is someone who:

Will help you deal with your concerns
Will provide you with practical advice on how to talk to your child and how to keep them safe
Will help make sure your child is safe
Will make decisions with you
Will explain what happens next
Is experienced in this field of work and has helped lots of other parents

If you are worried that your child is in immediate danger please call the police on 999 straight away.